Improve forecast accuracy, increase employee satisfaction, and consistently meet service levels; all while taking your forecasting and scheduling processes to the next level.
This four-day, hands-on workshop will not only teach you proven techniques to improve forecasting and scheduling, but allows you to practice those techniques with input from expert instructors. This unparalleled opportunity to learn an integrated approach to call center workforce planning is based on the challenges that managers and analysts face every day. Bring your laptop and discover techniques to improve forecasts, calculate staffing resources, and review new scheduling approaches. You and your peers will work through realistic exercises to solve common forecasting, staffing and, scheduling challenges.
Supplement your on-the-job experience with formal training on how 'the best in the industry' provide accurate forecasts and schedules that balance the needs of the organization and employees. Leave this workshop with a laptop full of true-to-life examples.
Increase the accuracy of your forecasts and schedules and save tens of thousands of dollars, month after month.
Course Topics Include:
- Forecasting Models
- Staff Utilization
- Long-term Staffing Plans
- Real-time Management
- Communicating Operational Changes
- Workforce Management Reporting Tools
|
“Within two weeks after attending The Workforce Management Boot Camp course, I detected and fixed multiple trouble areas in our call center. I have been able to not only identify current staffing model issues, but provide proof as well as a plan of action to solve our issues. I can’t say enough good about this class! This course was more than worth the money spent. Thank you!”
Mike King
Call Centers Workforce Manager
Careington Corporation
|
Who should attend?
This intense workshop is intended for practicing workforce managers with little formal training who need to get up-to-speed fast on proven workforce planning techniques. A working basic knowledge of Excel (basic formulas and formatting) is highly recommended as is a understanding of the fundamental principles of call center dynamics.
April 20-23
Choose the All-Access (4-Day) Package to attend this course.
Added Bonus! All Symposium registrants have an opportunity to speak one-on-one with an ICMI industry expert. Discuss anything from barriers of implementing new processes to operational challenges.
Reserve your spot today!