ICMI empowers organizations worldwide to provide the best customer experience possible through industry-leading professional services such as consulting, training, and information resources. ICMI improves the efficiency and business performance of organizations’ customer contact center.
- Improve Contact Center Operations
- Empower Contact Center Employees
- Enhance Customer Loyalty
Consulting: Industry veterans helping customer-centric companies make powerful, lasting improvements to their customer experiences
Training and Certification: Highly interactive in-person, client site, and live Web training programs with educational resources for continued learning
Events: More than twenty years of cutting-edge and practical content, insightful industry experts, and productive networking opportunities
Resources & Insight: Your source for the most relevant and independent industry news, interactive forums, research, webcasts, and other dynamic customer management content
Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
ICMI Corporate Website
ICMI is part of
Think Services, a division of
United Business Media.