Site tours are currently sold out, but there are frequently changes onsite. Once you have picked up your badge at the ACCE Registration Desk, please check with the Site Tour desk to determine any last-minute availability.
Attend a site tour to learn all aspects of another center's operations from the inside out. Accompanied by an experienced guide, you'll be whisked away to discover best practices and takeaways you can apply when you return home. Add this tour as part of your All-Access or Premium Conference Package.
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Monday, June 14, 2010 1:30 PM - 5:00 PM
Level: All
Participation is limited to 20 per tour.
The VIA LINK 2-1-1/Crisis Call Center provides community information and referral and crisis/suicide intervention services 24 hours a day, 7 days a week. The VIA LINK Community Resource Directory, which uses the Alliance of Information and Referral Systems taxonomy, provides community referral resources and is available online at www.vialink.org. In times of disasters and emergencies, call center services are expanded. A specialized database is used in times of disasters. The agency serves twelve parishes (counties) in the Greater New Orleans Area and operates the New Orleans area’s Homeless Management Information System. VIA LINK is a part of the Louisiana 2-1-1 system, one of six 2-1-1 call centers in the state, and a part of the National Suicide Prevention Lifeline Network.
VIA LINK operates a 10 seat call center with 19 full and part time counselors, two supervisors, and a call center director. The operation is supported by the director of information systems and technology. Call volume ranges from 5,000 to 7,500 calls a month, greatly increasing in times of disasters. VIA LINK is a nationally certified crisis center.
The call center uses a Voice-Over-Internet Protocol (VoIP) telephone system that is shared with the other five 2-1-1 call centers in the state, providing the capacity for the various centers to forward calls to other centers or operate as one call center when necessary. Our agency provides comprehensive reporting to funders and utilizes telephone system and call sheet data for reporting, staffing, and staff performance analysis. Come visit our small but effective operation to see how “high tech can be used for high touch” in meeting the needs of the area’s citizens.
Monday, June 14, 2010 8:30 AM - 12:00 PM
Level: All
Participation is limited to 20 per tour.
The VIA LINK 2-1-1/Crisis Call Center provides community information and referral and crisis/suicide intervention services 24 hours a day, 7 days a week. The VIA LINK Community Resource Directory, which uses the Alliance of Information and Referral Systems taxonomy, provides community referral resources and is available online at www.vialink.org. In times of disasters and emergencies, call center services are expanded. A specialized database is used in times of disasters. The agency serves twelve parishes (counties) in the Greater New Orleans Area and operates the New Orleans area’s Homeless Management Information System. VIA LINK is a part of the Louisiana 2-1-1 system, one of six 2-1-1 call centers in the state, and a part of the National Suicide Prevention Lifeline Network.
VIA LINK operates a 10 seat call center with 19 full and part time counselors, two supervisors, and a call center director. The operation is supported by the director of information systems and technology. Call volume ranges from 5,000 to 7,500 calls a month, greatly increasing in times of disasters. VIA LINK is a nationally certified crisis center.
The call center uses a Voice-Over-Internet Protocol (VoIP) telephone system that is shared with the other five 2-1-1 call centers in the state, providing the capacity for the various centers to forward calls to other centers or operate as one call center when necessary. Our agency provides comprehensive reporting to funders and utilizes telephone system and call sheet data for reporting, staffing, and staff performance analysis. Come visit our small but effective operation to see how “high tech can be used for high touch” in meeting the needs of the area’s citizens.
