The application process is now closed. Please join as as we announce the winners at ACCE 2010 on Wednesday, June 16.
This coveted award will be presented to the one Small-to-Medium Call Center (75 agents or less) and to the one Large Call Center (more than 75 agents) that ICMI feels most embody call center excellence -- based on the following criteria:
- Show a strong grasp of the core and advanced principles of effective call center management.
- Measure the right metrics and consistently meet or exceed key performance objectives – always mindful of each metric’s impact on the customer experience.
- Sustain a positive work culture that fosters employee engagement, development, and continuous improvement.
- Demonstrate innovation and progressive strategy in terms of people management, processes and technology.
- Continually strive to strengthen the call center’s role within and strategic value to the larger organization.
All applications will be evaluated by ICMI's elite Selection Committee, comprising leading call center consultants, researchers, and journalists.
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Global Call Center of the Year Award winners will be announced at a prestigious ceremony before the entire assembly of ACCE delegates. |
