ACCE 2010 comes to New Orleans June 14-17, 2010 for four days of workshops, case studies, panels, and discussions on a comprehensive selection of contact center-specific topics taught by leading industry experts. From year to year, ACCE continues to provide insightful and cutting-edge education that includes practical takeaways that can be immediately applied within the call center.
WORD OF MOUTH
...I was very pleased with the offering of sessions. Many times, I found myself torn between which session would be of the most value. There were multiple sessions that I wanted to attend at that same time...what a GREAT problem to have!"
-Melissa Seitz,
Manager, Home Deliver and Communications, Mead Johnson Nutrition
...The interaction with other industries from around the world was a very important aspect of this conference."
-Christy Simpson,
Member Services Director, PEHP (Public Employee Health Program)
WHO SHOULD ATTEND
Executives and Managers Involved in or Responsible for:
- Contact Centers
- Customer Service
- Customer Relationship Management
- Help Desks
- Sales and Marketing
- Telemarketing/Telesales
- Field Support
- Channel Support
- Business Intelligence
- Customer Data Integration
- Enterprise Services
- IT/Telecom
- Hiring/Coaching/Retention
- Workforce Management
- Six Sigma
