Event Overview

The Global Gathering for the Contact Center Community

At the 2010 ACCE Conference & Expo, you’ll discover a comprehensive educational program, extensive networking, and plenty of case studies and interactive discussions.

Event Highlights

• Choose from across six concurrent sessions of programming in five key areas.
• Engage with dynamic keynote presenters who will inspire you to embrace and overcome both professional and personal challenges.
• Share information and stories with your peers at networking events.
• Improve your center’s performance with the most significant and proven industry best practices.
• Access innovative products and services in the exhibit hall.

Day-by-Day Event Summary

Monday, June 14: Attend two half-day pre-conference workshops. Included as part of your All-Access or Premium Conference Package.

Tuesday, June 15-Wednesday June 16: Two days of keynotes, networking, and multi-faceted education. Included as part of your All-Access,Premium, or Main Conference Package.

Thursday, June 17: Choose one from among four full-day sessions. Attend our Small Call Center Summit, a hands-on Performance Lab, or one of our most popular training sessions, "Measuring Contact Center Effectiveness," or "Contact Center Coaching: A Practical Approach to Getting Results." Included only as part of your All-Access Package.

 Mix and Match Your Sessions across these critical areas of learning.

The Power of People 
Improving Operational Effectiveness
Strategic Leadership in Action
Today’s Technology—and Tomorrow’s
Social Networking in the Contact Center [New!]