What is ACCE?

Produced by ICMI, the longtime leading global provider of comprehensive resources for customer management professionals, ACCE is the premier global gathering for the contact center industry.

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Top Reasons to Attend

• The All-Access Package is truly all-inclusive and includes everything our 4-day event has to offer, including intensive pre-show workshops, the full main conference program and materials, networking activities and meals, keynote presentations and entry to an exhibit hall filled with top industry vendors, prize-winning opportunities, and consultations with expert consultants.

• Our speaking spots cannot be "purchased" by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a "call for papers" process and outreach to industry experts.

• Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops, 75 minute main conference sessions, and a post-conference program with full-day selections, our classes provide a non-rushed learning environment with plenty of time for Q&A.

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Case Studies at ACCE

Learn how 14 top organizations have succeeded in implementing new strategies within their contact centers. Click here to find out more!

What ACCE 2009 Attendees Had To Say

"Overall, everything presented was very well done. It helped me to understand our challenges, where we excel, and also validation."

Dianne Roque, Support Services Supervisor, Florida International University-FIU Online Department

"I have attended many of ICMI’s events over the last few years and have found them to be extremely invaluable as my contact center grows. Attending these events has been so impactful to my own development, that I have brought many members of my staff over the years so that they too can gain the insight that is shared."

Missy Zacks, Vice President Operations, GTA North America, Sales Division

"We really enjoyed discussions concerning new strategic directions for call centers. Specifically, moving from a very metric driven environment to more customer-centric and service oriented. We will be adjusting our main KPI's in response to the information we were able to obtain at this conference."

Kevin Walker, Customer Care Section Manager, VW Credit

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Click here to view photos from ACCE 2009 - award presentations, keynotes, general sessions, receptions, and more!